I live in a nearby county and called the resort about snow day rates for my county. I was told the day lift ticket would be $7 for my daughter. So I drove 50 miles to the resort, waited in line and when I reached the ticket booth, I was informed that my 12 year old daughter did not qualify and would be charged the full rate of $39.
I went to the administration office to ask if they would honor the rate quoted on the telephone. The office manager gave me an immediate no. She then told me that the staff is trained and would not have quoted me the rates and accused me of not informing them on the telephone what county I was from. The person on the phone was one of their employees and they should at least give me consideration since they made the error.
The bottom line is that you cannot trust the information you get by calling in. You cannot expect them to admit they made a mistake. You can expect to be treated rudely with no consideration of your situation.
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